Shipping Policy

At Solona, we are committed to delivering your order promptly while maintaining our ethical production practices. Below is our detailed shipping information, including our mindful time frames for production and delivery.

Shipping Policy:

1. Processing Time:

- At Solona, we are committed to staying true to our core values of ethical practices and mindful re-stocking. To avoid overstock and minimize waste, we hold very little stock and produce some pieces on demand. Please allow anywhere from 1-20 days for production, processing, and shipping, depending on our stock levels. We appreciate your patience as we continue to create ethically and thoughtfully made fashion just for you.

- Orders placed on weekends or holidays will be processed the next business day.
- Please allow 1-4 weeks for processing and delivery of your pre-order or made to order items.

- You will receive an email confirmation once your order has shipped, along with tracking information.

2. Domestic Shipping (Canada):

- Standard Shipping: Estimated delivery within 3-7 business days after processing.
- Express Shipping: Estimated delivery within 1-3 business days after processing.
- Free shipping on orders over 300$

3. International Shipping:

- Standard International Shipping: Estimated delivery within 7-14 business days.
- Express International Shipping: Estimated delivery within 3-5 business days.
- Shipping costs for international orders are calculated at checkout, based on your location.
- Please note that international customers are responsible for any additional customs or duties fees that may apply.

4. Tracking:

- Once your order has shipped, you will receive an email with your tracking number.
- You can track your order through our website or directly on the carrier's site.

5. Lost or Delayed Shipments:

- If your order is delayed or lost, please contact us at info@solonathelabel, and we will assist you in resolving the issue as quickly as possible.
- We are not responsible for delays caused by the carrier or customs, but we will do our best to help resolve any shipping issues.