Return Policy
Return Policy:
We want you to love your purchase! If you are not completely satisfied with your order, we offer a straightforward return process.
1. Eligibility:
- Items must be returned within 30 days of delivery.
- Products must be in their original condition, unworn, unwashed, and with all tags attached.
- Final sale*items, custom pieces, and gift cards are not eligible for return.
2. Process:
- To initiate a return, please contact our customer service team at info@solonathelabel with your order number and reason for return.
- Once your return is approved, we will provide a return shipping label. Please ensure the item is packed securely.
- After we receive and inspect the item, we will process your refund to the original payment method within 5-7 business days.
3. Refunds:
- Refunds will be issued to the original form of payment.
- Original shipping fees are non-refundable.
4. Exchanges:
- We currently do not offer exchanges. If you would like a different item, please return the original item and place a new order.
5. Return Shipping Costs:
- Return shipping is free for all returns within Canada.
- For international returns, customers are responsible for return shipping fees.
We want you to love your purchase! If you are not completely satisfied with your order, we offer a straightforward return process.
1. Eligibility:
- Items must be returned within 30 days of delivery.
- Products must be in their original condition, unworn, unwashed, and with all tags attached.
- Final sale*items, custom pieces, and gift cards are not eligible for return.
2. Process:
- To initiate a return, please contact our customer service team at info@solonathelabel with your order number and reason for return.
- Once your return is approved, we will provide a return shipping label. Please ensure the item is packed securely.
- After we receive and inspect the item, we will process your refund to the original payment method within 5-7 business days.
3. Refunds:
- Refunds will be issued to the original form of payment.
- Original shipping fees are non-refundable.
4. Exchanges:
- We currently do not offer exchanges. If you would like a different item, please return the original item and place a new order.
5. Return Shipping Costs:
- Return shipping is free for all returns within Canada.
- For international returns, customers are responsible for return shipping fees.